1. Information We Collect

We may collect the following types of information:

• Account information: name, email address, phone number, and profile details you provide when you register as a rider or driver.
• Location data: real-time and historical location when you use the app (e.g. pick-up and drop-off points, route during a trip) to provide and improve our services.
• Trip data: trip history, times, routes, and (where applicable) fare and payment information.
• Payment information: payment method details (e.g. card or wallet) are processed by our payment providers; we may store limited payment-related identifiers, not full card numbers.
• Device and usage data: device type, operating system, app version, and how you use the app (e.g. features used, errors) to improve performance and safety.
• Communications: messages and calls made through the app (e.g. between riders and drivers), and support correspondence.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our e-hailing services (matching riders and drivers, calculating fares, navigation).
• Process payments and prevent fraud.
• Ensure safety and resolve disputes (e.g. using trip and location data for incident investigation).
• Communicate with you about trips, account, and support.
• Send service-related and, where you have agreed, marketing communications.
• Comply with legal obligations and enforce our terms.

3. Sharing of Information

We may share your information:

• With other users: riders and drivers see information necessary for the trip (e.g. name, phone, location during the trip).
• With service providers: payment processors, cloud hosting, analytics, and support tools that help us run the service (under strict confidentiality and data protection obligations).
• For legal and safety reasons: when required by law, or to protect the rights, safety, or property of HopIn, our users, or the public.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Retention

We retain your information for as long as your account is active and as needed to provide the service, resolve disputes, comply with legal obligations, and enforce our agreements. Trip and location data may be retained for a limited period for safety, support, and legal purposes.

5. Your Rights and Choices

Depending on applicable law (including the Protection of Personal Information Act (POPIA) in South Africa), you may have the right to:

• Access and receive a copy of your personal information.
• Correct or update inaccurate information.
• Request deletion of your personal information, subject to legal and operational requirements.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority (e.g. the Information Regulator in South Africa).

You can manage app permissions (e.g. location) in your device settings and update account details in the app. To exercise your rights, contact us using the details below.

6. Security

We use technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure; we encourage you to keep your account credentials safe and to use the app only on trusted devices.

7. Children

Our services are not directed at anyone under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the app or by email where appropriate. The “Last updated” date at the top indicates when the policy was last revised. Continued use of the app after changes constitutes acceptance of the updated policy.

9. Contact Us

For questions about this Privacy Policy or your personal information, please contact us:

• HopIn
• Website: hopin-taxi.co.za
• Support: support@hopin-taxi.co.za

You can also contact us through the app for support or data requests.